Promise & deliver on excellent customer service — all the time
Metacare builds custom software & services that help startups offer excellent customer service even when demand increases exponentially
See how we do this
01/ SCALE SUPPORT
Scale your support operation like the best, and at a fraction of the cost & effort
Scaling support is a niche problem only a few hundreds of businesses worldwide have ever had to deal with. Consequently, everyone who has surmounted this challenged has needed a lot of attention, cash & time until now
We provide everything you need to scale your retail support operations
Software for Retail
All the software you need to automate & accelerate interactions with users
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Support Design Services
All the skills & competencies you need to design support experiences that scale
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Operations Optimization
All the support you need to optimize & grow your team in the most efficient way
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02/ CUSTOM SOFTWARE
We built 3 interconnected tools to automate support interactions
If support is to scale, automating tasks can’t be about simple questions or just the initial phase of support, automation must cover even complex issues & must accelerate every phase of support
Easy Issue Reporting
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Chat Assistant
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High Volume Agent Inbox
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Outage Management
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Conversation Design
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Workflow Management
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03/ SUPPORT DESIGN
A support design service to ensure the support experience scales
Your product experience scales because it was designed intentionally. Support experiences that scale for users & agents alike have to be well designed too.
Knowledge Base Design
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Conversation Design
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Support Workflow Design
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04/ EFFICIENT OPERATIONS
A operations optimization service to ensure process scale & people are efficient
Support automations that are well designed play a large part of scaling support but optimizing processes to increase people efficiency & help departments grow effectively are also important to scaling a support department.
Organize People Faster
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Onboard People Better
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Recruit People Better
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